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SURVEILLANCE AGENT

SURVEILLANCE AGENT

Requisition ID 
2017-26931
Property 
Cactus Petes and The Horseshu - Jackpot, NV
Category 
Security/Surveillance
Position Type 
Full-Time
Starting Pay Rate 

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Since 1956, Cactus Petes has provided Northern Nevada and Southern Idaho with gaming and entertainment excitement. The casino is over 26,000 square feet with over 600 slot machines and 20 table games. The award-winning hotel has 296 rooms, the buffet is legendary and the classic showroom buzzes with headliners month after month. For added fun, guests can visit Horseshu's 3,000 square feet of western-inspired gaming space, filled with 60 slot machines and the latest electronic table games.

 

Cactus Petes Resort Casino

1385 Highway 93

PO Box 508

Jackpot, NV 89825

Overview

The Surveillance Agent is responsible for the physical and video surveillance of the activities of guests and team members in all areas of the property.

 

We recognize that the hard work and dedication of our Team Members has a positive impact on our property's success, therefore along with competitive wages, full-time Team Members will receive Medical, Dental, Vision and a 401k plan, following 60 days of continued employment.

                                     

The commute to Cactus Petes is easy and comfortable, our exclusive Team Member bus stops in Twin Falls and Hollister six times a day. We also have several types of housing available on property for rent to Team Members, subject to availability.

 

If you are seeking to join a winning team and the Best Casino Entertainment Company in the World, then Cactus Petes is your destination! 

Responsibilities

  • Maintains surveillance watch in designated area and activities.
  • Records any irregular activity as required.
  • Physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.  
  • Report verbally and in writing any violations of Gaming, company policy and procedures and any safety considerations to the appropriate supervisor or manager. 
  • Reports and offer solution to any area of vulnerability to loss from internal or external sources. 
  • Maintains thorough knowledge Gaming Regulations, company policy and other department procedures.  
  • Maintains compliance with Surveillance Department procedures and company policy. 
  • Work on special projects and investigations as assigned by Surveillance Shift supervisor.
  • Maintain strict confidence regarding company matters.
  • Adhere to established policies and procedures regarding customer service standards.
  • Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.

Qualifications

  • Must pass a basic surveillance aptitude test gauging math skills.
  • Good interpersonal skills.
  • Thorough knowledge of casino games and casino operations preferred.
  • Thorough knowledge of casino cheating, scams, card counting and player evaluations preferred.
  • Ability to sustain a high level of confidentiality and professionalism.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Highly organized and detail-oriented.
  • Must be able to sit 100% of shift
  • Vision correctable to 20/20 with normal color acuity.
  • High school diploma or equivalent.
  • Background in video or electronics desirable.
  • Casino and support service experience desirable.
  • Must obtain and maintain a Nevada Gaming License.