BUSPERSON-STEAKHOUSE - PART TIME

Requisition ID
2017-26652
Belterra Casino Resort - Florence, IN
Category
Food & Beverage
Position Type
Part-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

 

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

Overview

The Busperson position is responsible for providing superior service to both the internal and external customer. The position is also responsible for cleaning of dining areas, tables and server areas; setting tables with dishes, napkins, silverware, glassware and condiments.

Responsibilities

  • Deliver internal and external guest service the Pinnacle Way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
  • Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, bus person functions, and for being able to answer general questions regarding the property.
  • Anticipate the guest’s needs and respond appropriately with a sense of urgency.
  • Guest interaction is a must. Explain product, ask questions and build positive relationships with the guests.
  • Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
  • Inform guests of restaurant specials, feature items and personal favorites.
  • Carry out duties with attention to detail, sanitation and safety.
  • Responsible for ensuring all front of house if free of dirty dishes.
  • Ensure dining and serving areas are set up and maintained according to standard.
  • Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and other employees.
  • Attend pre-shift meeting to review/communicate information regarding service, specials, etc.
  • Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Collect and report tips at the end of the assigned shift.

Qualifications

  • Demonstrated ability to communicate effectively in English. 
  • Demonstrated ability to work in a high volume restaurant.

 

These skills and abilities are typically acquired through at least 2-months on-the-job training or experience directly related to the accountabilities specified.  

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