A FEATURED POSITION: GUEST ROOM ATTENDANT

Requisition ID
2017-25376
Belterra Casino Resort - Florence, IN
Category
Hotel
Position Type
Full-Time
Starting Pay Rate
USD $15.00/Hr.

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

 

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

Overview

The Guest Room Attendant is responsible for providing superior service to both the internal and external customer.  The position is also responsible for maintaining Belterra Casino Resort standards of cleanliness throughout the hotel tower, as directed.        

Responsibilities

  • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  • Cleans hotel rooms, hallways, linen rooms, employee and storage areas in the hotel towers, as directed.
  • Maintains and cleans all equipment used throughout the course of a shift, as directed.
  • Maintains proper documentation of all duties accomplished during a working shift, as directed.
  • Reports all safety hazards or maintenance deficiencies for proper handling.
  • Abides by all security measures.
  • Greets all guests throughout shift with the proper salutation and pleasant expression.
  • Assists guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies.
  • Performs all duties in a quiet and orderly manner.
  •  Ensure the qualities of the rooms are upheld by producing the best service.
  • Assisting the houseperson on department projects, as needed.

Qualifications

  • Ability to clean as directed at an acceptable performance rate. 
  • Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.

 

These skills and abilities are typically acquired through two months of on-the-job training.

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