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TABLE GAMES FLOOR SUPERVISOR

TABLE GAMES FLOOR SUPERVISOR

Requisition ID 
2017-25143
Property 
L'Auberge Casino Resort - Lake Charles, LA
Category 
Gaming
Position Type 
Full-Time
Starting Pay Rate 

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Lake Charles

 

L’Auberge Casino Resort is located two hours from the Houston metropolitan area. This premier facility is ideal for the business traveler or guest looking for the ultimate in hospitality and dining experiences, plus non-stop gaming action. The property includes a 26-story hotel complex; an 18-hole golf course designed by Tom Fazio; 26,000 gross square feet of meeting space, including a full-service business center and landscaped terrace space plus outdoor poolside lawn and beach; two resort swimming pools, lazy river and private cabana courtyard; full-service salon, spa and cardio fitness center; unique retail stores; ten innovative dining outlets; and top-name entertainment. And the expansive 70,000 square foot casino features Vegas-like gambling action.

 

L'Auberge Casino & Hotel

777 Avenue L'Auberge

Lake Charles, LA 70601

Overview

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When we say “BE THE BEST YOU here at L’Auberge Lake Charles, we live it every day. What could be better than providing entertainment and excitement as a career. We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 

 

Be on the team that make sure our guests’ visits are nothing short of amazing each time. Never allow a dull moment dealing cards, coins, chips and celebrations.  Provide the party and function as “The Life” of it, too.. 

 

As a Table Games Floor Supervisor, you are responsible for providing superior service to both the internal and external customer.  In this position, you are also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service according L’Auberge Lake Charles’ standards, while maintaining the integrity of the games.  This position is responsible for learning the various policies and procedures required of the Table Games Shift Manager position.

Responsibilities

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.

 

  1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  2. Assumes overall responsibility for the effective gaming service activities for a designated area.
  3. Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
  4. Controls and directs games in progress by monitoring and providing assistance and dealer correction.
  5. Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
  6. Oversees and assures high standards of customer courtesy on each game and works closely with Special Events, Players Club and other casino staff members in this regard.
  7. Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
  • Ability to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone.
  • Ability to review and comprehend player data and other necessary documentation and observe play of guests.
  • Ability to observe and direct actions of subordinates.
  • Ability to communicate effectively with customers and all levels of employees.
  • Ability to move effectively and efficiently around pit area so as to be able to observe play at all tables.

Qualifications

  • Sound technical understanding of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
  • Demonstrated knowledge of policies and procedures of games supervised, as well as knowledge of and ability to identify various cheating techniques.
  • Completion of a wide variety of specific games training programs with resulting proficiency in several pit games.

 

These skills and abilities are typically acquired through a minimum of two years’ multi-game dealing experience.

 

All offers of employment are contingent until clear, timely results from the following have been approved:

  • Drug Test
  • Criminal Background Investigation
  • Employment Verification
  • Education Verification
  • Motor Vehicle Records, if applicable (for applicable positions that drive company vehicles)