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*TABLE GAMES FLOOR SUPERVISOR

*TABLE GAMES FLOOR SUPERVISOR

Requisition ID 
2017-24451
Property 
L'Auberge Casino Hotel - Baton Rouge, LA
Category 
Gaming
Position Type 
Full-Time
Starting Pay Rate 
USD $20.00/Hr.

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

Photo - Baton Rouge

 

L’Auberge Casino & Hotel Baton Rouge is a premier southern facility located on 575 acres of land in Baton Rouge, La.in East Baton Rouge Parish. L’Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and ‘laissez les bon temps rouler’ way of life. L’Auberge includes an expansive single-level, 74,000 square foot casino, a 12-story hotel with 205 guest rooms, unique rooftop pool and state-of the-art fitness center overlooking the Mississippi River, four dining outlets, and a unique casino nightclub with breathtaking views of the river.

 

L'Auberge Casino & Hotel

777 L'Auberge Avenue

Baton Rouge, Louisiana  70820

Overview

Provides direct and general supervision to table games staff in order to ensure effective and efficient gaming operations.  Creates and ensures dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers.

 

Responsibilities

Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).


Staff, schedule, evaluate, train, develop, monitor and lead subordinate personnel in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
 
Motivate and supervise staff in order to ensure that employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.
 
Assist with procedures, trains, schedules and evaluates personnel in keeping with company and departmental directive, policies and procedures.
 
Observe players’ behavior for signs of cheating such as marking, switching, or counting cards, notify shift manager of suspected cheating. 


Evaluate guest play and extend complimentary services to support extended play.
 
Resolve customer and employee complaints.
 
Ensure procedures for opening and closing of the table games are followed according to established procedures.
 
Maintains awareness of how each game stands with respect to player limits, special customers, wins/losses, and dealer performance.

Qualifications

  • Must be able to obtain and maintain an active Louisiana gaming license
  • Must obtain and maintain an active State Responsible Vendor Permit
  • Demonstrated knowledge of various table games and previous table games supervisor experience
  • Displays excellent verbal and written communication skills
  • Must maintain a professional, neat and well-groomed appearance.
  • Must be able to work varied shifts, including weekends and holidays.

These skills and abilities are typically acquired through at least 1 years experience directly related to the accountabilities specified.

 

GAMING LICENSE:

Gaming licenses are a privilege, not a right, and are issued at the sole discretion of gaming regulators based on their review of a licensee’s gaming application and background information.  The following information is required as part of the gaming license application.

 

  • Name, name changes and any aliases/nicknames
  • Citizenship
  • Current and prior addresses for the past ten years
  • Employment background for past ten years
  • Military service; Must provide a copy of DD214
  • Occupational licenses held, offices or businesses owned in any other states
  • Disciplinary actions, denial or revocation of any occupational or business licenses
  • Marital status, including spouse’s information (including previous marriages)
  • Gaming interests - ownership in any gaming business (past or present)
  • Financial information – financial liens, judgments, bankruptcies, liquidations, repossessions, collections, garnishments and child support (current, owed or under garnishment)
  • Birthmarks, tattoos or distinguishing marks
  • Criminal background information – including all arrests, convictions, lawsuits, indictments, testimonies, pardons or disbarments.

 

Gaming regulators will only issue a gaming license based on the following:

  • No pending or active criminal charges
  • No felony convictions within the last 10 years; No misdemeanor convictions in the past 5 years
  • No convictions related to theft, fraud, illegal gambling or violence (includes misdemeanors)
  • Felony convictions beyond 10 years are reviewed on a case by case basis (some states) taking into account the gravity of offense, timing of conviction and job position and role with the company
  • No active or ongoing unpaid collections, bankruptcies, repossessions, garnishments, child support, etc.
  • Student loans must not be in default status

 

Fees

  • $200 for the gaming license. Renews every two years.
  • $15 - $50 for three pages to be notarized
  • $10 for fingerprints at Louisiana State Police
  • $0.35 - $12 for a color photo of yourself (passport size)