BUSPERSON - BUFFET

Requisition ID
2017-23402
Belterra Park Gaming - Cincinnati, OH
Category
Food & Beverage
Position Type
Part-Time

Be the Best You

Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.

At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.

Property Details

The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.

 

Belterra Park Gaming

6301 Kellogg Rd

Cincinnati, OH 45230

Overview

The bus person in this position is responsible for providing superior service to both the internal and external customer. The team member is also responsible for cleaning of dining areas, tables and server areas; setting tables with dishes, napkins, silverware, glassware and condiments.

Responsibilities

Deliver internal and external guest service the Pinnacle Way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.

 

Guest interaction is a must. Explain product, ask questions and build positive relationships with the guests.

 

Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, Server functions, and for being able to answer general questions regarding the property.

 

Anticipate the guest’s needs and respond appropriately with a sense of urgency.

 

Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.

 

Inform guests of restaurant specials, feature items and personal favorites.

 

Carry out duties with attention to detail, sanitation and safety.

 

Ensure dining and serving areas are set up and maintained according to standard.

 

Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and other employees.

 

Attend pre-shift meeting to review/communicate information regarding service, VIG’s, specials, etc. 

 

Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.

 

Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.

 

Consistent attendance at company/restaurant training programs as they are scheduled. 

 

Collect and accurately report tips at the end of the assigned shift. 

 

Complete opening, closing and other side duties as assigned by the supervisors. 

 

Clear, clean, stock and set up dining room tables and server stations to restaurant standards. 

 

Clean and reset all tables to standard.

 

Transport bus tubs and carts to dishwashing area.

 

Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.

 

Discretely clear individual settings from guest tables as each course is completed. 

 

Provide additional settings, utensils and condiments as needed or requested.

 

Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.

 

Pass all tests given including the training in order to retain the knowledge needed to be an effective server.

 

Maintain a well-groomed, neat and clean appearance.

 

Observe and apply Health Department regulations regarding food handling, storage and cleanliness of work environment.

 

Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.

 

Perform all job functions in conjunction with the guidelines describes in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.

 

Perform other duties as assigned by management.

Qualifications

  • Demonstrated ability to communicate effectively in English. 
  • Demonstrated ability to work in a high volume restaurant.

 

These skills and abilities are typically acquired through at least 2-months on-the-job training or experience directly related to the accountabilities specified.

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